Customer Service

Long-term relationships and knowledgeable customer service ensures reliable support for your broadcasting and audio visual systems and installations

A substantive Applied Electronics difference is our ongoing customer care after your broadcasting or audio visual project has been installed. Upon project completion you will be introduced to the Applied Electronics support group who will respond to any of your service requirements. In many cases we can repair your broadcasting or audio visual equipment on site in our support facilities throughout Canada, rather than having to utilize U.S. or international services. This service feature of Applied Electronics ultimately saves our clients both time and money!

The Applied Difference

Applied Electronics understands how important it is for you and your team to deliver your broadcasting or audio visual project on time, on budget, and in a ready-to-use state. To help ensure your success, Applied Electronics offers outstanding customer care by providing:

  • Regional technical strength across Canada to support national organizations with multiple locations;

  • A customized approach to each and every project;
     
  • Counsel and advice on workflow management, and a participatory approach to designing the best workflow for your situation;
     
  • An Applied Electronics project team which has a wealth of experience in the design, installation, commissioning, and testing of numerous types of audio/visual systems;
     
  • Dedicated project management throughout the project;
     
  • An encompassing front-end design process;
     
  • In-house fabrication shop that can design, fabricate, and build custom components to meet client’s broadcast or audio visual system needs;
     
  • Solid technical experience and support with expertise in current and future A/V and broadcast technologies to ensure that customer systems are future proofed;
     
  • Strong relationships with major industry A/V and broadcasting equipment manufacturers and distributors who offer us preferential pricing which is passed on to our clients, extended warranties, superior service and support, and early access to new technology developments;
     
  • Experienced, dedicated, and hard-working installation and commissioning crews;
     
  • Facilities which can accommodate advance rack pre-assembly and testing of A/V and broadcast equipment in our secured warehouse (helps to reduce the installation window on client site and increases efficiencies and overall quality control), equipment demos and client training sessions
     
  • Documented test procedures for all broadcasting and audio visual integrations;
     
  • Detailed documentation for the system including designs, drawings, elevations, reports, and manuals;
     
  • Applied Electronics and manufacturer training on systems and procedures;
     
  • Local service departments across Canada to support your A/V and broadcasting equipment purchase decisions; and
     
  • Design-only and integration-only services, independent of equipment selection.

Our reputation has been built on providing honest, accurate and detailed proposals for your broadcasting and audio visual equipment and integrations, backed by a proven track record of completing projects within their original scope.

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