Frequently Asked Questions

1. Can you sell and Install audio visual and broadcasting equipment in locations that are not in cities/provinces you operate in?

Yes, we can provide project support for audio visual and broadcasting integrations anywhere in Canada or around the world.

2. What does Applied Electronics Limited do?

Applied Electronics is Canada's leader in broadcast, post production, and presentation technology. We specialize in:

Broadcast and Post Production Technologies
We have a wealth of experience to help you design, build and integrate your project. From broadcast system builds and upgrades to mobile TV applications, special events, or specialty projects such as legislatures, command and control centres, network operation centres, and remote camera applications, we have the track record to ensure your success.

Applied Electronics offers a complete range of products for the Canadian broadcasting, production, and post production industries. Applied Electronics supplies and supports the latest broadcast technology offerings for master control, studio and post production, digital news production and mobile broadcasting. The product portfolio includes any component required to build a radio, television, post production, or mobile facility.

Audio Visual Technologies
At Applied Electronics, we have an entire division that specializes in intricate presentation technology. In-depth services begin at conceptual design and run through to facilities engineering and product installation. These projects include command and process control centres, corporate auditoriums, legislative and council chambers, educational and training facilities, executive boardrooms, video conference facilities, and public display environments.

3. What is the turnaround time for repairs?  

Turnaround time is based on the work that is required and parts availability. We guarantee our staff will exert all effort to ensure your project is completed within a timely manner and is on budget.

4. Why do I need an RMA to send a unit for service? 

A Return Materials Authorization (RMA) is required to send units for repair. Please complete the RMA form that will be directed to service. Someone from the service department will contact you with an RMA. 

5. Do you perform service at head office only or can I direct the repair to a branch office? 

We provide bench service in each of our offices. If repairs cannot be accommodated at a branch office or additional work is required, the audio visual or broadcasting equipment in need of repair will be shipped/redirected to head office or to the manufacturer for service.

6. What manufacturers products do you service?

We service everything we sell, please contact a Customer Service Representative for more information. Refer to Applied Electronics product lists. 

7. What manufacturers lamp/bulbs do you sell?

We can supply most manufacturers bulbs, please contact a service Customer Service Representative for more information. 

8. Can I purchase the parts and make the repairs myself? 

Yes, we will sell you the parts only if you wish to do your own repairs.  Please contact a Customer Service Representative for more information.  

9. Do you send someone for an estimate at no charge?

Your local sales representative will be pleased to visit and estimate your project. Initial estimations are at no charge.

10. Do you rent equipment?

We dont have a rental department, but may be able to assist you with some of your needs.

11. What value does Applied Electronics bring to projects?

Be it broadcast or A/V, Applied Electronics has been facilitating projects for over 50 years, we have a depth of experience that is unparalleled in the industry. We have been fortunate to work on a wide variety of projects so when we uncover issues, weve likely solved it before! As well, we ensure that we keep up to date on the latest industry trends and recommend the best A/V and broadcasting equipment to suit each application. Most of all though, we add tremendous value to your project by guaranteeing what we sell and install, and delivering your project fully tested and ready to use. We encourage you to learn more about our processes in the Integration section of our website.

12. What are the latest technological trends in the audio visual and broadcasting industries?

The broadcast and A/V industries have gone through radical changes in the last five years. A large percentage of sales we facilitate today are from manufacturers and products that didnt exist five years ago! Some of the top technical trends weve seen in the last year are:

The continued movement away from analog, toward digital.
While analog systems still exist, the overwhelming trend has been to trade up to digital and HD capabilities.

Media Asset Management
DAM, MAM, PAM; asset management is a huge development area. While large organizations were quick to adopt asset management technologies, there was little product to address smaller applications. This has radically changed over the past few years where a great deal of cost effective, feature rich applications have been introduced to the market.

Video over IP
The video over IP market continues to explode, with quality and standards ever increasing. Only a few years ago nobody would have thought of pumping their pristine HD signals down and ethernet cable, this has rapidly changed. With improved codecs and pristine products, who isnt doing video over IP in some form today? Watch out for AVB, the new Audio/Video Bridge standard that will turn the industry on its ear!

Social Media
Social Media has pounced onto the scene in a big way! There are now products for mining and editing the content, automatically correcting and formatting the content based on a user defined set of rules, and publishing the content to a range of devices, services, and/or websites.

Common Platforms
The AV and Broadcast industries are slowly migrating toward common platforms. While equipment was completely proprietary in the old days, equipment manufacturers now find value in offering their products on off the shelf, ready to use hardware. This trend will definitely continue in the future!

The Cloud
You cant go anywhere these days without hearing about the cloud. Cloud based computing offers the client many advantages such as few barriers to entry, initial low cost of ownership and up-to-date software, but there are also pitfalls! Some customers are hesitant about jumping on board because they wont own the asset, will find customization harder to achieve, and are uneasy about storing an immense amount of data off site.

13. What is File Based Workflow?

Generally speaking, when we discuss file based workflows, we are referring to the process of either transforming a video or audio clip into a file as soon as possible, or ingesting a file into our broadcast chain, then examining how the file is edited, manipulated, transferred, stored, played-out and archived throughout the broadcast chain.

14. The term DER has cropped up recently  what is this?

With the onslaught of digital media, some customers prefer to call their equipment rooms Digital Equipment Rooms (DER), rather than the Central Equipment Room (CER), a terminology that was previously utilized.

15. Format Soup: How do I sort it out?

The number of formats a customer has to store their video (essence and wrappers) is mind-boggling. How do you sort it out? As there is no one best option for essence and wrapper choices, a good place to start is by asking the right questions.

The answers to some of these questions will give you a good start:
 What are the different types of material that will be ingested and where do they come from?
 How much storage space do I have to store my material?
 Is determining a house format important or should I leave files in their native formats?
 How much operator intervention will be required throughout the broadcast chain?
 What will the rules be for transferring material within the system?
 What type of metadata should be added to the assets and at what point in the process?
 Will the assets be transferred to a remote location?
 Do all assets need to be viewed at the desktop?
 How much existing material needs to be transferred to the archive and what type is it?
 What type of media recall is required in production?
 What is the flow of material in and out of editing?
 Will a separate editing SAN be required?
 Is Dolby 5.1, Dolby E, and Descriptive Video required?
 Will audio tracks need to be shuffled?
 What are the close captioning requirements?
 Will close captioning be done out of house, in house, or both?
 What is the in-house standard for what will be carried on each of the audio channels?
 How will 4 x 3 footage be accommodated in a 16 x 9 workflow?

By defining material and workflow requirements before embarking on a project, there will be no format surprises during subsequent project stages. Applied Electronics is staffed by professionals who are at your disposal and can work with you to determine the answers to these difficult questions and to define enhanced workflows.

16. I've heard Applied Electronics offers customer training and information seminars. How can I be notified of upcoming events?

Visit our Viewfinder Signup page, fill in the form and hit send and well add you to our list to receive the latest information on upcoming training and seminars.

17. Can older Telex ADAMs be upgraded to support the new 16 port cards?

Yes, provided the ADAM Backplane card is REV F or newer; then an upgrade kit is available.

18. Do you stock Telex parts?

Yes, we have a wide range of parts in stock from components to complete PCBs (Printed Circuit Boards).

19. Is there a cost associated with Telex Firmware upgrades?

No, Telex Firmware is available for Key Panels to Matrix cards at no cost and can be easily e-mailed to the customer for installation using AZEdit.

20. Can AV control systems (like Crestron) operate through our company LAN?

Yes, please contact our Audio Visual sales department for more information.

21. Can I share my laptop computer screen through my projector wirelessly?

Yes, please contact our Audio Visual sales department for more information.

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